DebtMate Account Deletion
DebtMate users have control over their accounts and may request permanent account deletion.
Delete Your Account in the DebtMate App
To delete your account:
- 1Open DebtMate.
- 2Go to Settings.
- 3Select Account.
- 4Select Delete Account.
- 5Review the deletion notice.
- 6Confirm your decision when prompted.
- 7Complete reauthentication if requested.
The app may require you to sign in again before deletion to protect your account from unauthorized requests.
What Happens After Deletion
When your account is deleted:
- Your Firebase Authentication account is permanently removed.
- Your personal profile information is deleted or anonymized where appropriate.
- Your notification preferences are removed.
- Your active sessions are terminated.
- Future reminders associated with your account stop.
- Personal application data that is not needed by other users is deleted where technically feasible.
Shared expenses involving other users may remain in those users’ records to preserve the integrity and accuracy of shared financial histories.
Where technically feasible and legally appropriate, your identifying information within retained shared records will be removed, anonymized, or replaced with a neutral identifier.
Data That May Be Retained
Limited information may be retained when reasonably necessary to:
- Comply with legal obligations
- Prevent fraud or abuse
- Protect the security of the service
- Resolve disputes
- Enforce applicable agreements
- Preserve shared records belonging to other participants
Retained information will only be kept for as long as reasonably required for the relevant purpose.
Account Recovery
Account deletion is intended to be permanent.
Once deletion is completed, the account and deleted personal data generally cannot be restored.
Creating a new account using the same email address does not automatically restore previously deleted information.
Cannot Access the App?
If you cannot access the application to perform in-app deletion, you may request deletion by email.
Send your deletion request to:
Required Email Subject: DebtMate Account Deletion Request
Please include in your message:
- Your registered DebtMate email address
- A short statement requesting permanent account deletion
- Any relevant details needed to locate the account
Kodrilla may request reasonable verification before processing an email-based deletion request. We will never ask for passwords, banking information, credit card details, government-issued ID, or other unnecessary sensitive information by email.
Processing Time
Need Assistance?
Questions or deletion issues may be directed to:
DebtMate Legal Pages